Return/Seize/Exchange

 

 

 

 

 


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Return Policy

The return policy applies to any purchase made through asiaairsoft.com retail website. We offer a 30 Days Return Policy for factory defective items from the date of arrival at your shipping address. A 20% handling fee of the item price would be charged for any returned item. You are responsible for the return shipping costs.

The returned item from you must meet the requirements stated below:

  • You are responsible for shipping charges when they are returning any of the merchandises.
  • Customized products are not refundable in any circumstances.
  • All returns, for any reason, must be packaged all other supplied accessories when it was first delivered to you.
  • Items are regular price items sales. Return and refund policy are not applied on discounted items.

How to Return

Before you return your items, you must contact us and receive a Return Merchandise Authorization Number (RMA). Any returns sent without a RMA number will not be accepted by AsiaAirsoft.com. Please include the following information when returning an item:

  • The RMA number requested from our Customer Service.
  • A copy of your original invoice with the RMA number (inside the shipping box).
  • A note stating the reason of the return.

Refunds

Once we receive your item(s), a refund will be processed. The way your refund is processed depends on your original payment method. Customized products are not refundable and not exchangeable in any circumstances. As long as importing airsoft is legal in your country, we have money back guarantee to make sure you receive your order. For more information about this issue, please contact us. A 20% handling fee of the item price would be charged for ANY returned item.

Changes and cancellations

You can cancel your order by sending email to us. However, order cannot be canceled while it is being prepared or once it is shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds

Defective Items

You must provide the evidences by photos or Video, If you do not apply these two evidence, Asiaairsoft.com will not apply and refund or replacement for the defected items. If you need to have a Fully refund of the items you purchased, Buyer must be shipped back with defected items. Asiaairsoft.com will take the responsible of the return delivery piror to receving the evidence of pictures or videos from you. Please send all the Evidences to the support@asiaairsoft.com

Sezied by your Local Customs

If the parcel is getting Seized by your Local Customs(Some of the Countries are not in this range, Please look at the Shipping polices for further details), Asiaairsoft will not be taken any responsible for it. We have NO Guarantee that the parcel will be arrived safely. You have to take your own risk for making the order for those Sentitive Guns & Pistols. Other Parts and Accessories may able to import to your Country. Please contact us if you need our further assistance. Email to Sales@asiaairsoft.com
 

Therefore, There HAVE NOT refundable on the orders.

Furthermore, If the parcel is returned to our company and you decide for shipping once again. Buyer must paid for the resend shipping cost. And we will tell you what is the actual shipping cost based on the Hong Kong post Service.

 

 
 
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AsiaAirsoft Int. Co., Shop 26, 1/F, Wonder Building, 161 Fu Wa Street, Kowloon, SSP, Hong Kong
Company Tel:+852-53434443 | BR No: 54572489
It is a Phyical Store for customer collections at this address.